I have just extended my Retirement Visa using this company. This is the time line of interactions and shows amazing service. 13 Feb Passport, 4 Photos, TM47 (90 Day Report paperwork) and digital photo sent by express post to Thai Visa Centre 14 Feb Grace at the Thai Visa Centre responds with advice. Documents received 15 Feb Fees Transferred to their Bank 15 Feb Grace at the Thai Visa Centre advises that money received 16 Feb Txt message received & Email with link to online page where I can see the progress of my application. 18 Feb Txt and EMail to say Visa completed and passport ready for collection or dispatch 18 Feb TXT and Email advised Passport Dispatched with Kerry Express with details provided 18 Feb Checked Kerry Express and Passport delivered to them at 2..53pm with Delivery to me expected tomorrow 19 Feb 19 Feb 9.20 am Passport returned with bank passbook by courier. My wife has also obtained her Retirement Visa using Thai Visa Centre and I cannot commend or recommend Grace and her company enough. The process was simple, fast and went without a problem and VERY quick.