Slightly or very apprehensive to start but checked with some previous clientele for their feedback and felt better. It is just such a leap of faith to send a passport and a bank book to some new person in another city, then to pay monies and hope for the best outcome. Grace was absolutely brilliant, I think the whole process start to finish was 3 days, I had a real-time update as I needed it, the system logged all submitted files and I could download them in a second, when the visa was approved I couldn't believe the speed of execution, 24 hours later I had my passport back, all bills, invoices, slips, etc Highly recommend this service, above and beyond expectations